Lupine Publishers | Scholarly Journal Of Psychology And Behavioral Sciences
Abstract
Tourism
activity in recent years has undergone countless transformations, these being
of a social, cultural and economic nature, making more and more people able to
practice tourism. This factor contributed for the tourist trade to expand,
causing several segments to appear within the same sector to meet the varied
demands of society. This society is also composed of people with disabilities,
whether physical, intellectual or sensory, as defined by social and legal
parameters. In this north, the tourist activity started to understand these
people as individuals deserving to practice and enjoy the services, products,
places, spaces and conditions that correspond to the sector. To this end,
discussions on accessibility and social inclusion within tourism have become
constant guidelines when thinking about offering a quality service that can
meet and be accessible to everyone. In this way, the present work aims to carry
out a systematic review, literature review on works already published that
contemplate the same theme that they bring from a historical show of the
accessibility and inclusion of people with disabilities within tourism, up to
what has already been aiming to make them feel inserted in this environment, as
well as to understand what actually happens in practice when investigating the
real practices, adaptations and conditions carried out to assist these people
with a disability. Whereby means of a systematization of the chosen works and
the theoretical-conceptual framework [1-4]. It is possible to arrive at results
that show the reality of the difficulties, barriers that limit the fact that
the tourist activity occurs in a way accessible to all who want to enjoy it.
Keywords: Inclusive Tourism; Accessibility;
Social inclusion; Disabled people.
Introduction
The
tourist activity, over the years has undergone numerous changes and
consequently has generated new social, cultural and economic transformations,
not only within its sector, but also in the whole of society in order to
contribute to its development and growth. Contemporary tourism is understood as
a socio-spatial, historical, and cultural phenomenon where the human being is
constantly the center of studies that place him as a constant producer of
demands in which the tourist activity is sustained when trying to supply them.
From this perspective, tourism has gradually moved the economic sector from
many spaces in which it is inserted, thus driving changes in different
realities. It is worth mentioning that, in addition to this more technical view
on the positive aspects of the activity, as it has provided the most diverse
audiences, some opportunities to equally enjoy the services, places, spaces
that comprise the tourist activity [5]. As a result, the tourist activity
started to be divided into several segments so as to be able to meet all the
demands that the human being may come to possess. This so-called market
segmentation has enabled tourism to develop under the most diverse realities,
conditions, particularities, places, spaces, thus, there is Cultural Tourism,
Inclusive Tourism, Adventure Tourism, Mass Tourism, Tourism of Business, among
others. However, this study is based on the themes of accessibility and social
inclusion instilled within the Inclusive Tourism market segment, which in turn
seeks to understand and analyze whether within the tourist activity the
individual with a disability enjoys these conditions that you are assured.
Conditioning also a look at the whole, that is, services, locations,
conditions, professionals who seek to develop tourism accessible to all. Since
inclusion and accessibility has become an increasingly constant issue within
tourism in recent years, due to the countless social, cultural and historical
processes that are experienced. Above all, that more and more people with
disabilities have sought to enjoy and practice tourism [6]. Thus, studies on
this theme perceived an increasing demand to make tourism a practice accessible
to all, under the most diverse conditions, thus making it mainly accessible to people
who have some physical, sensory or intellectual disability.
Methodology
Thus,
to obtain the results, 20 articles can be found as a final sample in the SCIELO
and CAPES databases. Having as one of the analysis criteria for the choice of
works, keywords related to the research theme, such as “Accessibility”, “Social
inclusion”, “People with disabilities”, “Inclusive Tourism” and etc.
Results and Discussion
As
it is a table with a large number (20) of author contributions, to better
understand and analyze the chosen works, it was decided to bring in a category
the “Main Outcome” as a way of understanding what the work brought as
contribution within the researched area [7-12]. It was also decided to place a
category with the “Type of Study” to better understand the way in which a given
research took place within the proposed theme, as an example of this [5],
whether it took place in qualitative or quantitative format, which directly
affects in its relevance to the research field. Finally, the “Magazine and Year
of Publication” category comes to provide support and consistency through the
position of importance of each magazine that published a particular research,
thus adding it, a significant weight and veracity to the development of this
research. This separation allowed a broader vision in the contribution that
each research brought in relation to its place of speech, when working with
tourism and its market segmentation, being this, the practice of accessible
tourism, or even bringing in its core the themes of social inclusion,
accessibility and how these are arranged within society and its spaces, thus
giving a clearer view on how they are placed in theory (laws, norms, criteria,
means of incentive) and in practice ( adaptation of tourist places, training
and qualification of people). Another pertinent observation is the importance
with which the topic has been dealt with in the last 05 (five) years, as the
publication of related articles on accessible tourism has been constant
[13-17], not only those that are under analysis here, and these have an
existing standard of analysis, which is based on mostly qualitative,
descriptive-exploratory research and literature review, thus showing a concern
about what is within the studied area between discoveries and achievements, as
well as currently the question in practice [1,4,11]. Therefore, in this context
it was possible to understand the relevance with which the themes that
encompass Accessible and inclusive Tourism in all its dimensions and perspectives
have been dealt with through publications that show the practice and theory,
the possibilities and obstacles, as well as what if there is infrastructure and
resources currently available for this practice, how can we still go on to
achieve an excellent service to be offered to people with a disability?
Final Considerations
Addressing
the literature review in this research as a methodological and analytical tool
made it possible to concatenate what has been idealized, discussed and put into
practice with regard to the themes of social inclusion, accessibility within
tourism, with regard to people with disabilities. disabilities and their needs
to be integrated within the tourist activity in recent years, especially
between the years 2015 and 2020. Initially, the study was guided by a
presentation of how people with disabilities are seen and supported and by
society, by virtue of its norms [18-21], laws, plans and projects, showing a
dimension much larger than what was thought about the importance of debating
the theme. With this, this review showed that people with disabilities, be it
physical, sensory or intellectual, have achieved great achievements in relation
to their insertion in the most diverse spaces of society, mainly within the
tourist activity, highlighting the effort of elaboration and performance of
managing bodies, such as the UN, OMT, EMBRATUR, Invir. Tur among others. With
the main objective of enabling the disabled person to enjoy, reach, move
autonomously and safely through these diverse spaces. In relation to inclusive
tourism, as a demand identified by the activity sector, it was understood that
any way or form of doing tourism should be accessible to everyone, thus
breaking with conceptions that inclusive or accessible tourism tends to be
totally different spaces from those that already exist, when in fact these
spaces that already exist or are being created are enough, be adapted for this
public to be able to move freely with the others, because they do not want to
feel separated from the “nondisabled”, but included in the middle their.
Conclusion
Another
pertinent position within this research is built based on the social reality
that the world experiences, especially Brazil in relation to the Covid-19
virus, which brought a devastating scenario of deaths and fears to society,
impacting several sectors within the most diverse spheres (social, cultural and
economic), and mainly the tourist activity that is threatened in face of this
pandemic. The research developed to understand how this happened, and how to
solve this problem has been very difficult, especially the search for a vaccine
that can contribute to the fight against Covid-19. Thus, there are researchers
new spaces to research the impacts of the pandemic within the tourism sector
and mainly to understand the social impacts that it has caused on people’s
lives, especially those with a disability [22-24]. Finally, in view of all the
assumptions presented in this work regarding the insertion of people with
disabilities in the tourist environment, this leads us to have a critical and
assiduous look with regard to the elaboration / development / creation or even
adaptation of spaces already existing, whether for the purpose of tourist
visitation or not, within the municipality of São Bernardo-MA, have accessible
conditions for these individuals to feel inserted. Bringing through other
research bases on what is done and ensured by law for the existence of
accessible tourism for all and how this trajectory took place, so when considering
the implementation of a tourist activity in São Bernardo, these conditions can
make part of all stages of this process.
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