Employees’ Sense of Entitlement Toward Their Supervisors and its Association with Burnout and Job Satisfaction: Assessing A Multidimensional Construct

 There has been increased interest on the part of both organizations and the academy in the entitlement attitudes of employees. The vast majority of studies on employee entitlement have construed it as a unidimensional dispositional trait and have generally revealed strong correlations between sense of entitlement and negative workplace behaviors, suggesting significant implications for organizational outcomes. The goal of the current study was to develop and validate a self-report measure that views employees’ sense of relational entitlement toward their supervisors (SRE-es) as multifactorial. Findings indicated initial evidence of the validity of the SRE-es three-factor structure, reflecting employees’ adaptive (assertive) as well as pathological (restricted or exaggerated) attitudes regarding the assertion of their needs and rights toward their supervisors. Findings also indicated that an assertive sense of entitlement was linked with high job satisfaction and low burnout. Conversely, an exaggerated sense of entitlement was associated with high burnout and low job satisfaction. Restricted sense of entitlement revealed a mixed trend, being linked with both burnout and job satisfaction. The potential uses of the SRE-es scale are discussed.

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